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Terms & Conditions

South Eastern Prestige Automotive
Effective Date: 2 December 2025

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1. Introduction

These Terms & Conditions outline the rules, obligations, and expectations when using our website or booking services with South Eastern Prestige Automotive (“we”, “our”, “us”). By accessing our website, making an enquiry, or booking a service, you agree to these terms.

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2. Services Provided

We provide a range of automotive services including, but not limited to:

  • Log book servicing

  • New car warranty servicing

  • General servicing

  • Wheel alignment & balancing

  • Disc machining

  • Tunes & ECU remapping

  • A/C regassing

  • Tyre balancing

  • Suspension upgrades

  • Exhaust upgrades

  • Clutch & transmission replacements

  • Truck and machinery servicing

  • Fleet servicing

We reserve the right to update or change available services at any time.

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3. Quotes & Pricing

  • All quotes are valid for 14 days unless otherwise stated.

  • Pricing may vary based on parts availability, labour requirements, or additional work identified during inspection.

  • Any extra work required will be discussed with you before proceeding.

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4. Bookings & Cancellations

  • Bookings can be made via our website, email, or phone.

  • If you need to cancel or reschedule, please provide at least 24 hours’ notice.

  • Missed appointments or late cancellations may incur a fee.

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5. Vehicle Responsibility

While your vehicle is on our premises, we take reasonable steps to keep it safe. However:

  • We are not responsible for loss or damage caused by external events beyond our control (e.g., weather, break-ins, theft).

  • You must ensure your vehicle has adequate insurance before leaving it with us.

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6. Parts & Warranty

  • All parts used are new and sourced from trusted suppliers unless agreed otherwise.

  • Manufacturer warranties apply where relevant.

  • Workmanship warranties vary depending on the service provided; please contact us for details.

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7. Payments

  • Full payment is required upon completion of work unless prior arrangements have been made.

  • We accept major payment methods (card, bank transfer, etc.).

  • Vehicles may not be released until payment is made in full.

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8. Customer Obligations

You agree to:

  • Provide accurate vehicle information.

  • Notify us of any existing issues or modifications.

  • Collect your vehicle within the timeframe advised unless arranged otherwise.

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9. Liability

To the extent permitted by Australian law, we are not liable for:

  • Pre-existing damage or faults

  • Issues arising from parts supplied by the customer

  • Damage caused by neglect, misuse, or failure to follow maintenance advice

Your rights under Australian Consumer Law remain unaffected.

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10. Website Use

  • You must not misuse our website, submit false information, or attempt to disrupt functionality.

  • All content on this website is owned by South Eastern Prestige Automotive and cannot be copied or reproduced without permission.

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11. Privacy

We handle your personal information in accordance with our Privacy Policy, which outlines how your information is collected, used, and protected.

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12. Changes to These Terms

We may update these Terms & Conditions at any time. The updated version will be posted on our website with a revised effective date.

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13. Contact Us

For questions about these Terms & Conditions, contact us at:
📧 info@sepaservices.com.au
📞 1300 007372
📍 243 Lillico Road, Warragul VIC

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